gl.

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Tuesday, April 15, 2003

 
1:38 PM: [#] [0]

they say they're moving ahead with webct 4.0 and red hat by summer, one week after i leave, despite my recommendation to never use a webct .0 release, especially if it's not even been released yet, and especially if you only have 3 weeks to set it up & test it, and especially if that 3 weeks is during your heaviest development period for a new term, and especially if you're going through a huge transition and losing a warm body. i do think summer term is the best time to introduce changes like this, but that's assuming you do the setup in february, and then do summer development in that environment.

worse, i think they're going to try to run both systems at the same time: do you know what a horrible tech support issue that is?

student: i can't log in.
helpdesk: what version of webct are you using?
student: i don't know. isn't there some way for you to look that up for me?
helpdesk: are you using your email password?
student: i guess.
helpdesk: try using the last 4 digits of your social security number and call us back.

it doesn't sound that bad to you because you've never had to do this. bad upgrades disrupt the trust of instructors and students.

garrett apparently told chuck & jennifer that my warnings about the upgrades were just my way to "poke" at him and were therefore meaningless. i cried. i've worked here for almost four years for this? might as well not have come at all. and what was the point of staying for an extra six weeks if not for advising? i should have just walked out. the only advantage here is that garrett will actually have to face the fallout, which is something he didn't have to do before. and i'm sure he feels he has something to prove now, so he'll work extra hard toward his goals.